RETURN & REFUND POLICY

You have 30 days from the date of delivery to return any item. To be eligible for a return, your item must be:

• Unworn, unwashed, and in the same condition that you received it.
• In its original packaging, with all tags attached.

Please note that sale items or items purchased during promotional events are non-refundable and cannot be returned.

How to Initiate a Return

1. Contact our Customer Service team at ahmed@theretrofashion.co with your order number and the reason for the return.
2. We will provide you with return instructions and a shipping label (if applicable).
3. Pack the item securely and send it back to us.

Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [your email/contact information] with your order number and photos of the defect. We will arrange a replacement or offer a full refund, including shipping costs.

Non-Returnable Items

Certain items cannot be returned, including:

• Sale items
• Gift cards
• Items purchased during promotions

If you have any questions about our Return & Refund Policy, feel free to reach out to us at [your contact information]. We're always here to help!

Thank you for shopping at The Retro Fashion!